Collinson International
Portfolio Initiatives

Initiative capability flow

Q3 state of play across priority client initiatives, showing the capabilities still required and where each build item sits across unshaped, shaped and in build.

74.8%
Capability coverage
9
Initiatives
53
Capability groups remaining
52
Capabilities to complete

Work lifecycle

Remaining capability work is grouped into the three states needed for planning: unshaped, shaped and in build.

Unshaped

Capability work still needs shaping or clarification before it can be committed.

42capabilities

Shaped

Capability work has direction and can move into squad planning or design detail.

34capabilities

In build

Capability work is already being built by the relevant squad.

57capabilities

Unshaped call-outs

Specific capabilities that need shaping or clarification before they can be committed into squad delivery plans.

Amex P1/P2Mandatory Q3 epic
14 capabilities need shaping
Digital experience & member app/web
Mobile AppOn hold
Member app experience readiness
App - View Dynamic DMCApp - Outlet ReviewsApp - Flight TrackingApp - Backwards CompatibilityApp - Biometric LoginApp - Multi-language support (22 languages)App - View Static DMCApp - view membership & entitlementsMobile - account management
Commerce, pre-book & catalogue
Mobile AppNot started
Mobile commerce and pre-book journey
Mobile - EcommerceApp - Pre-book EntitlementsApp - Pre-book
Payment-card access & external eligibility
AccessNot started
Payment-card access and partner API eligibility
[AMEX] NPD - Ability to Grant Access to Key Members via a Fallback ProcessPartner Access API - Phase 2: Access on Payment Card (AOPC)
Capital OneMandatory Q3 epic
11 capabilities need shaping
Digital experience & member app/web
Mobile AppOn hold
Member app experience readiness
App - View Dynamic DMCApp - Outlet ReviewsApp - Flight TrackingApp - Backwards CompatibilityApp - Biometric LoginApp - Multi-language support (22 languages)App - View Static DMCApp - view membership & entitlementsMobile - account management
Commerce, pre-book & catalogue
Mobile AppNot started
Mobile commerce and pre-book journey
Mobile - Ecommerce
Migration services & data migration
Client VMNot started
Client migration readiness
Capital One Migration
MastercardOptional Q3 epic
6 capabilities need shaping
BIN/PAN lifecycle, eligibility & reporting
AoPCNot started
BIN/PAN lifecycle, management and reporting
BIN and PAN managementReporting and analytics using BIN-PANBIN and PAN enrolment
Migration services & data migration
Client VMNot started
Client migration readiness
Mastercard Migration
Payment-card access & external eligibility
AoPCNot started
External payment-card eligibility
AOPC for Master cards with external eligibilityAOPC - Non registered member
VisaOptional Q3 epic
4 capabilities need shaping
BIN/PAN lifecycle, eligibility & reporting
AoPCNot started
BIN/PAN lifecycle, management and reporting
BIN and PAN managementReporting and analytics using BIN-PANBIN and PAN enrolment
Payment-card access & external eligibility
AoPCNot started
External payment-card eligibility
AOPC for Visa cards using VCES
Strategic BillingMandatory Q3 epic
4 capabilities need shaping
Billing, tax & valuation
Billing & PaymentsNot started
Billing, VAT and partner payment readiness
Commission ProcessIntegration with VAT solutionVAT and Sales tax calculation for Client - valuationVAT and Sales tax calculation for Partner
PreferredMandatory Q3 epic
2 capabilities need shaping
Commerce, pre-book & catalogue
Product CatalogueOn hold
Product catalogue readiness
Inventory expansion - Workspaces (Upflex direct) integrationEnable B2B and B2C product catalogues (Revenue Cloud)
SUPOptional Q3 epic
1 capabilities need shaping
Single Use Pass access
AccessNot started
Single Use Pass access journey
Identify & Redeem Single Use Pass (SUP) Access

Portfolio flow by initiative

Each row shows the remaining capabilities for that initiative, split by lifecycle state.

Amex P1/P2Mandatory Q3 epic
70% capability coverage10 capability groups
14Unshaped
10Shaped
13In build
Capital OneMandatory Q3 epic
76% capability coverage8 capability groups
11Unshaped
1Shaped
14In build
MastercardOptional Q3 epic
37% capability coverage6 capability groups
6Unshaped
5Shaped
1In build
PreferredMandatory Q3 epic
85% capability coverage6 capability groups
2Unshaped
5Shaped
9In build
VisaOptional Q3 epic
20% capability coverage6 capability groups
4Unshaped
6Shaped
2In build
API Client IntegrationsOptional Q3 epic
56% capability coverage5 capability groups
0Unshaped
3Shaped
4In build
SUPOptional Q3 epic
88% capability coverage6 capability groups
1Unshaped
2Shaped
8In build
API Partner IntegrationsOptional Q3 epic
69% capability coverage3 capability groups
0Unshaped
2Shaped
2In build
Strategic BillingMandatory Q3 epic
77% capability coverage3 capability groups
4Unshaped
0Shaped
4In build

Squad demand

Remaining squad build items across all priority initiatives.

New Payments
12
External APIs
10
Access
8
Mobile App
6
Commerce
6
Consumer VM
6
Product Catalogue
5
Billing & Payments
5
Customer Service
4
AoPC
4
Membership & Loyalty
3
New Web
2
Client VM
2
BaaS
1

Initiative detail

Each capability group appears once per initiative. The cards now show the specific capabilities that still need to be completed.

Client initiative

Amex P1/P2

Mandatory Q3 epic70% covered
10capability groups
37capabilities to complete
17required groups
14 Unshaped10 Shaped13 In build
Capability group
Unshaped
Shaped
In build
Digital experience & member app/web 9 capabilities across 1 squad item
Mobile App On hold
Member app experience readiness
9 capabilities to complete
App - View Dynamic DMCApp - Outlet ReviewsApp - Flight TrackingApp - Backwards CompatibilityApp - Biometric LoginApp - Multi-language support (22 languages)App - View Static DMCApp - view membership & entitlementsMobile - account management
Commerce, pre-book & catalogue 7 capabilities across 4 squad items
Mobile App Not started
Mobile commerce and pre-book journey
3 capabilities to complete
Mobile - EcommerceApp - Pre-book EntitlementsApp - Pre-book
Commerce Shaping
Pre-book and fast-track product support
2 capabilities to complete
Support Fast-Track ProductsSupport Prebook Products
BaaS In build
Pre-book lounge capability
1 capability to complete
Prebook Lounges
Product Catalogue In build
Product catalogue readiness
1 capability to complete
Enable B2B and B2C product catalogues (Revenue Cloud)
Payment-card access & external eligibility 2 capabilities across 1 squad item
Access Not started
Payment-card access and partner API eligibility
2 capabilities to complete
[AMEX] NPD - Ability to Grant Access to Key Members via a Fallback ProcessPartner Access API - Phase 2: Access on Payment Card (AOPC)
Dynamic entitlement & tiering 3 capabilities across 2 squad items
Membership & Loyalty Shaping
Membership lifecycle tiering and entitlement rules
2 capabilities to complete
Entitlement Tiering (Membership lifecycle)Dynamic Entitlement (tiering)
External APIs Shaping
Entitlement eventing and API integration
1 capability to complete
Dynamic entitlement – Event Hub
Customer service & support operations 3 capabilities across 1 squad item
Customer Service Shaping
Customer service platform and AI support
3 capabilities to complete
Amex Ph2- Visit management & email OTPAI Chat BotCMS- COE Build
BIN/PAN lifecycle, eligibility & reporting 1 capability across 1 squad item
New Payments Shaping
BIN/PAN-based payment eligibility
1 capability to complete
BIN/PAN‑Based Eligibility - Payment in NPD
Client/member reporting & analytics 1 capability across 1 squad item
Consumer VM Shaping
Consumer and member insight reporting
1 capability to complete
Consumer Reporting/ Member 360
Payments, tokenisation & card-on-file 5 capabilities across 3 squad items
New Payments In build
Payments, tokenisation and card-on-file
3 capabilities to complete
Card-on-FilePayment DashboardTokenisation Enhancement
Mobile App In build
In-app card-on-file and payment journey
1 capability to complete
App - Card on File
New Web In build
Web payment journey
1 capability to complete
Web - Web Link Payments
Billing, tax & valuation 4 capabilities across 2 squad items
Billing & Payments In build
Billing, VAT and partner payment readiness
2 capabilities to complete
VAT and Sales tax calculation for Client - valuationVAT and Sales tax calculation for Partner
Commerce In build
Tax engine and valuation service
2 capabilities to complete
Tax EngineValuation Service
API integration & eventing 2 capabilities across 1 squad item
External APIs In build
Client APIs, eventing and visit tracking
2 capabilities to complete
Client Integration Enhancement (Deliver new APIs suite)Visit tracking
Capability groups already covered 7
Access & RedemptionBillingCommerce & MarketplaceData Platform & IntelligenceMembership lifecycle & entitlementsMigration services & data migrationPayments
Client initiative

Capital One

Mandatory Q3 epic76% covered
8capability groups
26capabilities to complete
14required groups
11 Unshaped1 Shaped14 In build
Capability group
Unshaped
Shaped
In build
Digital experience & member app/web 9 capabilities across 1 squad item
Mobile App On hold
Member app experience readiness
9 capabilities to complete
App - View Dynamic DMCApp - Outlet ReviewsApp - Flight TrackingApp - Backwards CompatibilityApp - Biometric LoginApp - Multi-language support (22 languages)App - View Static DMCApp - view membership & entitlementsMobile - account management
Commerce, pre-book & catalogue 2 capabilities across 2 squad items
Mobile App Not started
Mobile commerce and pre-book journey
1 capability to complete
Mobile - Ecommerce
Product Catalogue In build
Product catalogue readiness
1 capability to complete
Enable B2B and B2C product catalogues (Revenue Cloud)
Migration services & data migration 1 capability across 1 squad item
Client VM Not started
Client migration readiness
1 capability to complete
Capital One Migration
Client/member reporting & analytics 1 capability across 1 squad item
Consumer VM Shaping
Consumer and member insight reporting
1 capability to complete
Consumer Reporting/ Member 360
Payments, tokenisation & card-on-file 6 capabilities across 4 squad items
New Payments In build
Payments, tokenisation and card-on-file
3 capabilities to complete
Card-on-FilePayment DashboardTokenisation Enhancement
Access In build
Payment at access journey
1 capability to complete
Ability to Process a Visit with Payment via a Customer Stored Card on File (COF)
Mobile App In build
In-app card-on-file and payment journey
1 capability to complete
App - Card on File
New Web In build
Web payment journey
1 capability to complete
Web - Web Link Payments
Billing, tax & valuation 4 capabilities across 2 squad items
Billing & Payments In build
Billing, VAT and partner payment readiness
2 capabilities to complete
VAT and Sales tax calculation for Client - valuationVAT and Sales tax calculation for Partner
Commerce In build
Tax engine and valuation service
2 capabilities to complete
Tax EngineValuation Service
Customer service & support operations 2 capabilities across 1 squad item
Customer Service In build
Customer service platform and AI support
2 capabilities to complete
AI Chat BotCMS- COE Build
API integration & eventing 1 capability across 1 squad item
External APIs In build
Client APIs, eventing and visit tracking
1 capability to complete
Client Integration Enhancement (Deliver new APIs suite)
Capability groups already covered 6
Access & RedemptionBillingCommerce & MarketplaceData Platform & IntelligenceMembership lifecycle & entitlementsPayments
Client initiative

Mastercard

Optional Q3 epic37% covered
6capability groups
12capabilities to complete
7required groups
6 Unshaped5 Shaped1 In build
Capability group
Unshaped
Shaped
In build
BIN/PAN lifecycle, eligibility & reporting 4 capabilities across 2 squad items
AoPC Not started
BIN/PAN lifecycle, management and reporting
3 capabilities to complete
BIN and PAN managementReporting and analytics using BIN-PANBIN and PAN enrolment
New Payments Shaping
BIN/PAN-based payment eligibility
1 capability to complete
BIN/PAN‑Based Eligibility - Payment in NPD
Payment-card access & external eligibility 2 capabilities across 1 squad item
AoPC Not started
External payment-card eligibility
2 capabilities to complete
AOPC for Master cards with external eligibilityAOPC - Non registered member
Migration services & data migration 1 capability across 1 squad item
Client VM Not started
Client migration readiness
1 capability to complete
Mastercard Migration
Dynamic entitlement & tiering 3 capabilities across 2 squad items
Membership & Loyalty Shaping
Membership lifecycle tiering and entitlement rules
2 capabilities to complete
Entitlement Tiering (Membership lifecycle)Dynamic Entitlement (tiering)
External APIs Shaping
Entitlement eventing and API integration
1 capability to complete
Dynamic entitlement – Event Hub
Client/member reporting & analytics 1 capability across 1 squad item
Consumer VM Shaping
Consumer and member insight reporting
1 capability to complete
Consumer Reporting/ Member 360
Payments, tokenisation & card-on-file 1 capability across 1 squad item
New Payments In build
Payments, tokenisation and card-on-file
1 capability to complete
Tokenisation Enhancement
Capability groups already covered 1
Commerce, pre-book & catalogue
Client initiative

Preferred

Mandatory Q3 epic85% covered
6capability groups
16capabilities to complete
15required groups
2 Unshaped5 Shaped9 In build
Capability group
Unshaped
Shaped
In build
Commerce, pre-book & catalogue 4 capabilities across 2 squad items
Product Catalogue On hold
Product catalogue readiness
2 capabilities to complete
Inventory expansion - Workspaces (Upflex direct) integrationEnable B2B and B2C product catalogues (Revenue Cloud)
Commerce Shaping
Pre-book and fast-track product support
2 capabilities to complete
Support Fast-Track ProductsSupport Prebook Products
Client/member reporting & analytics 2 capabilities across 1 squad item
Consumer VM Shaping
Consumer and member insight reporting
2 capabilities to complete
Consumer Modelling/ ArchitectureConsumer Reporting/ Member 360
Preferred redemption MVP 1 capability across 1 squad item
Access Shaping
PP Preferred redemption MVP
1 capability to complete
[PP Preferred] - Support Redemption of PP Preferred Members at Lounge (MVP)
Billing, tax & valuation 4 capabilities across 2 squad items
Billing & Payments In build
Billing, VAT and partner payment readiness
2 capabilities to complete
VAT and Sales tax calculation for Client - valuationVAT and Sales tax calculation for Partner
Commerce In build
Tax engine and valuation service
2 capabilities to complete
Tax EngineValuation Service
Payments, tokenisation & card-on-file 3 capabilities across 1 squad item
New Payments In build
Payments, tokenisation and card-on-file
3 capabilities to complete
Card-on-FilePayment DashboardTokenisation Enhancement
Customer service & support operations 2 capabilities across 1 squad item
Customer Service In build
Customer service platform and AI support
2 capabilities to complete
AI Chat BotCMS- COE Build
Capability groups already covered 9
API integration & eventingAccess & RedemptionBillingCommerce & MarketplaceData Platform & IntelligenceDigital experience & member app/webMembership lifecycle & entitlementsMigration services & data migrationPayments
Client initiative

Visa

Optional Q3 epic20% covered
6capability groups
12capabilities to complete
7required groups
4 Unshaped6 Shaped2 In build
Capability group
Unshaped
Shaped
In build
BIN/PAN lifecycle, eligibility & reporting 4 capabilities across 2 squad items
AoPC Not started
BIN/PAN lifecycle, management and reporting
3 capabilities to complete
BIN and PAN managementReporting and analytics using BIN-PANBIN and PAN enrolment
New Payments Shaping
BIN/PAN-based payment eligibility
1 capability to complete
BIN/PAN‑Based Eligibility - Payment in NPD
Payment-card access & external eligibility 2 capabilities across 2 squad items
AoPC Not started
External payment-card eligibility
1 capability to complete
AOPC for Visa cards using VCES
Access Shaping
Payment-card access and partner API eligibility
1 capability to complete
Partner Access API - Phase 2: Access on Payment Card (AOPC)
Dynamic entitlement & tiering 3 capabilities across 2 squad items
Membership & Loyalty Shaping
Membership lifecycle tiering and entitlement rules
2 capabilities to complete
Entitlement Tiering (Membership lifecycle)Dynamic Entitlement (tiering)
External APIs Shaping
Entitlement eventing and API integration
1 capability to complete
Dynamic entitlement – Event Hub
Client/member reporting & analytics 1 capability across 1 squad item
Consumer VM Shaping
Consumer and member insight reporting
1 capability to complete
Consumer Reporting/ Member 360
API integration & eventing 1 capability across 1 squad item
External APIs In build
Client APIs, eventing and visit tracking
1 capability to complete
Client Integration Enhancement (Deliver new APIs suite)
Payments, tokenisation & card-on-file 1 capability across 1 squad item
New Payments In build
Payments, tokenisation and card-on-file
1 capability to complete
Tokenisation Enhancement
Capability groups already covered 1
Migration services & data migration
Client initiative

API Client Integrations

Optional Q3 epic56% covered
5capability groups
7capabilities to complete
8required groups
0 Unshaped3 Shaped4 In build
Capability group
Unshaped
Shaped
In build
BIN/PAN lifecycle, eligibility & reporting 1 capability across 1 squad item
New Payments Shaping
BIN/PAN-based payment eligibility
1 capability to complete
BIN/PAN‑Based Eligibility - Payment in NPD
Dynamic entitlement & tiering 1 capability across 1 squad item
External APIs Shaping
Entitlement eventing and API integration
1 capability to complete
Dynamic entitlement – Event Hub
Payment-card access & external eligibility 1 capability across 1 squad item
Access Shaping
Payment-card access and partner API eligibility
1 capability to complete
Partner Access API - Phase 2: Access on Payment Card (AOPC)
Payments, tokenisation & card-on-file 2 capabilities across 2 squad items
Access In build
Payment at access journey
1 capability to complete
Ability to Process a Visit with Payment via a Customer Stored Card on File (COF)
New Payments In build
Payments, tokenisation and card-on-file
1 capability to complete
Card-on-File
API integration & eventing 2 capabilities across 1 squad item
External APIs In build
Client APIs, eventing and visit tracking
2 capabilities to complete
Client Integration Enhancement (Deliver new APIs suite)Visit tracking
Capability groups already covered 3
Commerce, pre-book & catalogueDigital experience & member app/webMigration services & data migration
Client initiative

SUP

Optional Q3 epic88% covered
6capability groups
11capabilities to complete
15required groups
1 Unshaped2 Shaped8 In build
Capability group
Unshaped
Shaped
In build
Single Use Pass access 1 capability across 1 squad item
Access Not started
Single Use Pass access journey
1 capability to complete
Identify & Redeem Single Use Pass (SUP) Access
Client/member reporting & analytics 2 capabilities across 1 squad item
Consumer VM Shaping
Consumer and member insight reporting
2 capabilities to complete
Consumer Modelling/ ArchitectureConsumer Reporting/ Member 360
Billing, tax & valuation 3 capabilities across 1 squad item
Billing & Payments In build
Billing, VAT and partner payment readiness
3 capabilities to complete
Integration with VAT solutionVAT and Sales tax calculation for Client - valuationVAT and Sales tax calculation for Partner
Customer service & support operations 2 capabilities across 1 squad item
Customer Service In build
Customer service platform and AI support
2 capabilities to complete
AI Chat BotCMS- COE Build
Payments, tokenisation & card-on-file 2 capabilities across 1 squad item
New Payments In build
Payments, tokenisation and card-on-file
2 capabilities to complete
Card-on-FilePayment Dashboard
Commerce, pre-book & catalogue 1 capability across 1 squad item
Product Catalogue In build
Product catalogue readiness
1 capability to complete
Enable B2B and B2C product catalogues (Revenue Cloud)
Capability groups already covered 9
API integration & eventingAccess & RedemptionBillingCommerce & MarketplaceData Platform & IntelligenceDigital experience & member app/webMembership lifecycle & entitlementsMigration services & data migrationPayments
Client initiative

API Partner Integrations

Optional Q3 epic69% covered
3capability groups
4capabilities to complete
7required groups
0 Unshaped2 Shaped2 In build
Capability group
Unshaped
Shaped
In build
Dynamic entitlement & tiering 1 capability across 1 squad item
External APIs Shaping
Entitlement eventing and API integration
1 capability to complete
Dynamic entitlement – Event Hub
Payment-card access & external eligibility 1 capability across 1 squad item
Access Shaping
Payment-card access and partner API eligibility
1 capability to complete
Partner Access API - Phase 2: Access on Payment Card (AOPC)
API integration & eventing 2 capabilities across 1 squad item
External APIs In build
Client APIs, eventing and visit tracking
2 capabilities to complete
Client Integration Enhancement (Deliver new APIs suite)Visit tracking
Capability groups already covered 4
BIN/PAN lifecycle, eligibility & reportingCommerce, pre-book & catalogueDigital experience & member app/webMigration services & data migration
Client initiative

Strategic Billing

Mandatory Q3 epic77% covered
3capability groups
8capabilities to complete
7required groups
4 Unshaped0 Shaped4 In build
Capability group
Unshaped
Shaped
In build
Billing, tax & valuation 6 capabilities across 2 squad items
Billing & Payments Not started
Billing, VAT and partner payment readiness
4 capabilities to complete
Commission ProcessIntegration with VAT solutionVAT and Sales tax calculation for Client - valuationVAT and Sales tax calculation for Partner
Commerce In build
Tax engine and valuation service
2 capabilities to complete
Tax EngineValuation Service
Commerce, pre-book & catalogue 1 capability across 1 squad item
Product Catalogue In build
Product catalogue readiness
1 capability to complete
Enable B2B and B2C product catalogues (Revenue Cloud)
Payments, tokenisation & card-on-file 1 capability across 1 squad item
New Payments In build
Payments, tokenisation and card-on-file
1 capability to complete
Payment Dashboard
Capability groups already covered 4
API integration & eventingBillingClient/member reporting & analyticsDigital experience & member app/web